There Was a Problem Resetting Your PC [SOLVED]

Sometimes, your PC behaves oddly due to a number of reasons. Due to some of the unneeded files, folders and apps are saved in your PC or if it becomes corrupt. In such a case, it becomes important to reset your PC. Windows 10 has this extraordinary feature that restores your windows to its original default settings and also removes any corruptive background programs.

There is no requirement of going back to square one and reinstalling the windows, instead, you could reset your PC. So here are the steps which you can follow to reset your Windows 10: –

STEP I – Navigate to Settings à Select option ‘Update & Security’ in the left pane, click Recovery.

Three options will be displayed namely I) Reset this PC II) Go back to an earlier Build III) Advanced Startup

STEP II – Click on Get started under Reset this PC option and either click on ‘keep my files’ option or ‘remove everything’ option according to your needs.

STEP III – To clean the drivers: – Select either ‘Just remove my files’ option or ‘remove files and clean the drive’ option and click next then click reset and click continue.

8 Ways to Fix There was a Problem Resetting Your PC Error

Well, there is a possibility that this resetting option doesn’t work and this message will pop up ‘There was a problem resetting your PC’ and other methods are to be put in consideration. Windows won’t open when you restart your PC.

Every problem has solutions; there are several ways to fix the error message. Yes, there are several methods and for your convenience, we have mentioned

8 different methods to rectify this error message ‘There was a problem resetting your PC error’. So let’s move to the methods for fixing the error.

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Method 1: Run Startup/Automatic Repair


Turn on your PC using USB bootable media and click next in bottom right corner, click on ‘Repair your computer’ option.


Open Settings and Select option ‘Update & Security’ and in the left pane, click Recovery. Click on Restart now under Advanced startup option.


Select the troubleshoot button and now select advanced option button and click startup repair/automatic repair button and click continue after entering your account details.

If this method fails to work then try the next one which is mentioned below.

Method 2: Fix Boot Image And Rebuild BCD


Repeat the above mentioned steps and click advanced option button and open command prompt option.


Command prompt window will open, now type the following commands and press enter after each:

  • exe /fixmbr
  • exe /fixboot
  • exe /rebuildbcd


If the above command doesn’t work or fails then write the following commands, pressing enter after each one: –

  • Bcdedit/export C:\BCD_Backup
  • C:
  • cd boot
  • attrib bcd –s –h –r
  • ren c:\boot\bcd bcd.old
  • Bootrec /rebuildbcd

Now, it’s time to restart your windows after closing cmd.

If, in any case this method also doesn’t work then, you have to follow the steps written below.

Method 3: Run System File Checker (SFC) and Check Disk (CHKDSK)


Go to command prompt option as mentioned above.


Now, write this command in the command prompt window:

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

chkdsk C: /f /r /x

Note:  Kindly ensure that you use the drive letter where the Windows is currently installed.

In the above command C: is the drive on which we want to run check disk, /f refers to a flag which check disk seeks the permission to rectify any errors associated with the drive, /r possess the feature to allow check disk to search for bad sectors and perform recovery and /x gives the command to the check disk to dismount the drive before initiating the process.


Exit the window and restart your computer.

Note: if the following instructions are also not helpful to retrieve the desired changes, then follow method 4 to perform a system restore.

Method 4: Perform A System Restore


Attach System Repair Disc/recovery drive or windows installation media and select language preference. Click next and now hit the repair your computer button.


Click troubleshoot button and select advanced option button.


Lastly click on system restore and follow all the instructions shown on your PC screen and restart your computer.

Note: – If the above method doesn’t remove ‘there was a problem resetting your PC error’ message then follow the instructions mentioned below:

Method 5: Rename The System And Software Registry Hives


Open Settings and Select option ‘Update & Security’ and in the left pane, click on Recovery.

Click on Restart now under Advanced startup option and Select the troubleshoot button.  Now select Advanced option button


Open command prompt window from advanced option button.


Type the below mentioned commands to make ‘there was a problem resetting your PC error’ problem disappear in the cmd and press enter:

  • cd %windir%\system32\config
  • ren system system.001
  • ren software software.001

Note: – After closing cmd, you will be redirected to the windows recovery environment screen where you have to boot to your windows by hitting continue button and the error message problem would be resolved. But if in any case the error message doesn’t get rectified then you can also to recover it from drive and the steps are mentioned below.

Method 6: Recover From Drive


Search for create a recovery drive in the search box next to start button and create back up of the system files in this recovery drive. Select next and connect USB drive and then select next and select create.


Now click on Repair your computer button on bottom left corner and select troubleshoot button and click on advanced option. Finally click on recover from drive or system image recovery.


Now follow all the instructions which appear on the screen.

Method 7: Recover Your PC Using Recovery USB


Firstly, connect your USB recovery drive to your system à using above mentioned option, click on the advanced options button and click on command prompt screen.


On cmd screen, type ‘notepad’ and click enter. Inside notepad, click file and hit open.


Select all the files which you want to save and move them to USB recovery drive using the USB drive letter (If it is ‘S’ type it and press enter) and on the screen, type setup and hit enter.


Windows installation setup will pop up. Now all you need to do is, allow the instructions presented on the screen to either reinstall or clean installed windows again.

Method 8: Repair Install Windows 10

If any of the above mentioned methods don’t work then it’s time to change the approach and you should try to repair install windows.

To repair install windows 10, follow these steps which are mentioned below:

Before moving on kindly make sure, you possess the following: –

Firstly, make sure that you have 9GB free space on windows drive (C :).

You must possess installation media like USB or ISB and windows setup should be same as your prevailing windows 10 installed on your system.

The most crucial step which is to be kept in mind for keeping the files after repair is that the windows 10 setup has to be in the same language as installed on the system.

The downloaded windows setup must be in the same architecture (32bit or 64bit) as your current windows 10 installation.

 Create Windows 10 installation media

  • Download windows 10 setup from
  • Download and save it in your PC
  • Now, you need to accept the license agreement.
  • Click on Create installation media for another PC. 
  • Enter the details as asked on select language, architecture and edition screen and check ‘use the recommended options for this pc’ box.
  • Hit ISO file and click next.
  • If you want to proceed with USB flash drive then select that option.
  • Now windows 10 ISO may take some time to download.

It’s time to follow final steps for repairing the installation media

  • After the completion, you are required to mount ISO with virtual clone drive from here  –
  • From windows 10 virtually loaded drive, double-click on setup.exe.
  • After selecting the ‘download and install updates’ box click next.
  • Now, agree to the license terms and conditions.  Follow on-screen instruction and click next.
  • The next crucial step is to check ‘Keep personal files, apps, and Windows settings’ box from choose what to next window and hit next to begin the repair installation.
  • Now, PC will automatically reboot and windows 10 repair from installation media is done.

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If this also doesn’t work then you are left with only one option of installing a new copy of windows 10 which you install from by following the steps mentioned and there are certain requirements which you need to fulfill to successfully install a new copy of windows 10 on your PC.